1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the website, digital platforms, consulting services, training programs, software tools, and related materials provided by Ilvion (“Company,” “we,” “our,” “us”).
By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not access our website or use our services.
2. Scope of Services
We provide management consulting services, including, but not limited to:
- Lean management consulting
- Operational excellence programs
- Process mapping and improvement
- Digital transformation advisory
- Automation and technology solution consulting
- Training, workshops, and capability development
- Data analysis, reporting, and performance dashboards
All services may be delivered on-site or remotely and may involve third-party technologies or platforms.
3. No Guarantees of Outcome
Consulting outcomes depend on internal processes, organizational environment, employee engagement, data accuracy, and other external variables beyond our control.
We do not guarantee:
- financial improvements
- productivity outcomes
- regulatory compliance, or
- specific operational results
We commit to delivering our services with professional skill, diligence, and care.
4. Client Responsibilities
Clients agree to:
- Provide accurate and complete information necessary for the delivery of services.
- Ensure access to relevant personnel, systems, data, and facilities.
- Maintain compliance with applicable laws and industry regulations.
- Implement recommendations at their own discretion and responsibility.
- Ensure that any data shared does not violate third-party rights.
5. Fees, Billing, and Payment Terms
Fees for consulting services are defined in signed Statements of Work (SOW), proposals, or service agreements.
Unless specified otherwise:
- Invoices are payable within 14 days of issuing.
- Late payments may incur interest charges as permitted by applicable law.
- Travel, accommodation, and out-of-pocket expenses will be billed separately, if applicable.
6. Intellectual Property
6.1 Our Materials
All methodologies, frameworks, templates, training materials, documents, process maps, software, visual content, and tools provided by us remain our intellectual property (IP) unless explicitly transferred by written agreement.
Clients receive a non-exclusive, non-transferable license to use deliverables for internal organizational purposes only.
6.2 Client Materials
We do not claim ownership over materials or data provided by the client.
Clients grant us permission to use such materials solely for the purpose of service delivery.
7. Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information, trade secrets, internal business data, and sensitive materials exchanged during the engagement.
Confidentiality obligations survive termination of the agreement.
8. Use of Technology and Third-Party Tools
Some services may involve third-party automation platforms, cloud tools, or integrations (e.g., Power Apps, SharePoint, automation software, analytics platforms).
We are not responsible for:
- downtime or service failures of third-party tools,
- data loss or security incidents caused by third-party systems,
- licensing or compliance requirements of third-party vendors.
Clients are responsible for maintaining valid licenses to third-party platforms where required.
9. Data Security
While we take reasonable technical and organizational measures to protect client data, we cannot guarantee absolute protection against cyber threats.
Clients are responsible for securing their own systems, including access control for digital tools implemented under our guidance.
10. Limitations of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim is limited to the amount paid by the client for the specific service giving rise to the claim.
- We are not responsible for losses arising from implementation decisions made by the client.
11. Termination
Either party may terminate a service agreement with written notice as defined in the applicable SOW or contract.
Upon termination:
- All outstanding invoices remain due,
- All intellectual property remains with the owning party,
- Confidentiality obligations remain in effect.
12. Governing Law
These Terms are governed by the laws of Bulgaria. Any disputes shall be resolved by the competent courts in Bulgaria.
13. Changes to the Terms
We may update these Terms periodically. Continued use of our website or services constitutes acceptance of the updated Terms.
