1. Introduction
This Privacy Policy explains how Ilvion (“we,” “our,” “us”) collects, uses, stores, and protects personal data obtained through our website, contact forms, digital platforms, events, and consulting activities.
We are committed to complying with GDPR and all applicable data protection regulations.
2. Data We Collect
We may collect the following categories of personal data:
2.1 Information You Provide Directly
- Name, email, phone number
- Job title and company name
- Project details or consultation requests
- Event registration information
- Responses provided through forms, surveys, or evaluations
- Billing and invoicing information (if applicable)
2.2 Automatically Collected Data
Through cookies or analytics tools, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
- General interaction data with our website
2.3 Client Project Data
During consulting engagements, we may receive:
- Process documentation
- Operational data
- Employee information (limited and only if necessary)
- System logs or performance statistics
We collect only what is necessary for service delivery.
3. How We Use Your Data
We use personal data for the following purposes:
- Responding to inquiries and providing consulting proposals
- Delivering consulting services and project support
- Conducting workshops, trainings, and assessments
- Providing access to digital tools, dashboards, or reports
- Sending updates, insights, or newsletters (only with consent)
- Improving our website and service offerings
- Meeting contractual or legal obligations
4. Legal Basis for Processing (GDPR)
We process data under one or more of the following bases:
- Contract performance
- Legitimate interests (business operations, service improvement)
- Consent (marketing communications)
- Legal obligations
5. Sharing of Personal Data
We do not sell personal data.
We may share data only when necessary:
- With trusted service providers (e.g., IT hosting, analytics tools, email platforms)
- With third-party software vendors needed to deliver automation or digital solutions
- When required by law or regulatory authorities
- As part of a consulting engagement (internally within the client’s organization only, where needed)
All third-party providers are vetted and required to comply with GDPR.
6. Data Retention
We retain personal data only as long as necessary:
- Website inquiries: up to 24 months
- Consulting project data: for the duration of the engagement + up to 10 years
- Legal/financial documentation: as required by law
- Marketing communications: until you opt out
7. Security Measures
We use reasonable technical and organizational measures, including:
- Encrypted storage
- Access controls
- Secure document sharing platforms
- Limited access based on “need-to-know”
No system is completely secure; clients should protect their own environments as well.
8. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a Data Protection Authority
To exercise these rights, contact: info@ilvion.com.
9. Cookies
We may use cookies for:
- Website functionality
- Analytics and performance measurement
- User experience improvement
You can manage or disable cookies through your browser settings.
10. International Data Transfers
If data is transferred outside the EU, we ensure adequate safeguards such as:
- Standard Contractual Clauses (SCCs),
- Adequacy decisions,
- GDPR-compliant agreements with service providers.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
12. Changes to the Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date.
13. Contact Information
For any privacy-related inquiries, contact us at:
Ilvion
info@ilvion.com
Lyuba Velichkova 19, Sofia, 1000
Bulgaria
